Where Our Terms Apply, and Where They Do Not
When you tick the box at sign-up you accept our terms as they stand that day, and those terms are written for Bangladesh plus any region where we are permitted to hold accounts. That permission is not universal. Whether you can open an account, deposit or
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withdraw depends on your local law and the eligible regions we serve, and where the two do not line up we will not open the account at all. Nothing on this page overrides local law. The terms cover four practical questions: who may hold an account,
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what the account wallet can and cannot be used for, how a cashout is matched against the name on your mobile wallet, and how a dispute is raised and answered. We list the rails below because each one leaves its own trail — a bKash send
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carries the sender number, a Nagad transfer carries the reference you type, a Rocket payment carries its own record. Those trails are what we check when a payment is questioned weeks later. We keep the wording short on purpose. Where a clause reads unclear, ask support
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before you act on it, not after. A revised clause appears here and applies from the date it is posted; accounts opened earlier are not rewritten behind your back. A login that works from abroad is not by itself permission to use the account, and access
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may be restricted where local law or our eligible regions say so.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.